We Love Our Ham Radio Deluxe Customers
It's been my intention to get this out since Monday. Things didn't return to normal until about ten minutes ago!
This year, for the first time I can recall, we received only positive feedback. Folks gave us some friendly constructive feedback too - and we're grateful for that. What I'd like to do in this newsletter is to give a bit of an overview for our time at the 2018 Dayton Hamvention.
We like the changes in the company and its direction
We like the new website
We've found ways to reduce our costs and automate the delivery of services to our clients. When clients want to buy a CD or USB thumb drive, mugs, shirts, or hats - then that part of the transaction goes directly to the company that fulfills the order. We don't touch any part of that piece of the transaction. The result is lower cost for us and faster service to our customers. The site is 100% online and available. They handle all the payment transactions and that reduced our risk and responsibility. I sent them a gift certificate last holiday with one stipulation. That is - the UltraCart support team must spend it together. They're top-knotch. By the time you read this, we will be very close to a full year on the new website. Fantastic.
No more waiting for software activation keys
Prompt and reliable support
We like the newsletter
Clients like the fact that we're letting folks know about what's going on. We like stories that contain general information about things like the DX cluster.
You told us you wanted some things fixed or added:
Satellite tracking and certain radios
The same is true for Rotor Control and the north/south stop problems. We'll get the done this year.
Why does it take so long to add a feature?
Folks ask about how to contact us:
The best approach is to go to www.HamRadioDeluxe.com and look at the Support dropdown menu at the top. It provides many options for contacting us and obtaining support.
Folks also said they want:
All these things are on our To-Do list. I'm excited to work on them.
What I find interesting overall, is that we now have more people asking for new things than we have folks asking us to fix things. Be aware - we're going to do both in a balanced approach. But this alone is a great indicator.
We published a Dayton photo album our our Facebook page at www.Facebook.com/
Due to expense considerations, we could only bring the full-time staff - Tim (KB3NPH), Kevin (KC7FPF), Peggy, and Tammy (KB9YHU). Also joining me and Randy (K0CBH) this year were my daughter Lindy (KB9PIE), her daughter Peighton, and Randy's son Peter (KC0CLY). We appreciate the assist!
Please see our website for the remainder of our 2018 hamfest schedule. Next up - Sea-Pac!
Best of DX de Mike, WA9PIE
HRD Software, LLC
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