Ham Radio Deluxe Privacy Policy

Effective Date: June 28, 2025

HRD Software, LLC ("we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, share, and safeguard your personal information across our websites and services, including Ham Radio Deluxe software.

1. Information We Collect

We collect personal information in the following contexts:

• Account and Purchase Information: name, email address, callsign, mailing address, phone number, activation key, payment details
• Technical Information: IP address, browser type, operating system, device information, referral URLs, time zone
• Support and Communication: support tickets, chat logs, emails, customer service history
• Marketing and Usage Data: preferences, survey responses, email engagement, usage logs

2. How We Use Your Information

• To fulfill software purchases and manage licenses
• To deliver customer support and software updates
• To improve and personalize your user experience
• To send relevant communications, newsletters, or product notices (you may opt out)
• To comply with legal obligations and protect against fraud or misuse

3. Legal Basis for Processing (GDPR)

• Contractual necessity: to deliver the software and services you've purchased
• Consent: for marketing communications and certain analytics
• Legal obligation: to comply with tax, legal, or regulatory obligations
• Legitimate interest: fraud prevention, network security, business analytics

4. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. In general:

• Transactional and licensing information is retained for up to 7 years
• Marketing consent data is retained for 2 years from last interaction
• Support communications are retained for 3 years unless deletion is requested

5. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic, remember user preferences, and improve the website. You may control cookie settings in your browser. A detailed cookie table, including type, purpose, and duration, is available here.

We use a cookie consent banner to allow users to manage preferences. You can access your cookie settings at any time here.

6. Sharing of Information

We do not sell your personal information. We may share limited data with trusted third-party processors for:

• Payment processing: UltraCart
• Customer support: Freshworks
• License management: Soraco Technologies
• Email communications: Brevo (marketing), SMTP2GO (support)
• Media fulfillment: TrepStar

Each third party is contractually obligated to protect your information. Their privacy policies are linked from our website.

7. International Data Transfers

If you are located outside the United States, please note that your data will be transferred to and processed in the U.S. We rely on Standard Contractual Clauses (SCCs) approved by the European Commission or other equivalent safeguards. [Link to SCC details]

8. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access your data
• Request correction or deletion
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

Additional Rights under CCPA (California):

• Opt-out of the sale of personal information (Note: we do not sell personal data)
• Request disclosure of collected information
• Right to non-discrimination for exercising privacy rights

To exercise your rights, email us at support@hamradiodeluxe.com.

9. Children’s Privacy

Our products and services are not intended for children under 13. We do not knowingly collect data from children. If we become aware, we will delete such information promptly. Parental consent is required if a child inadvertently engages with our services.

10. Data Security

We implement technical and organizational measures including data encryption, secure storage, firewalls, and access controls to protect your information. Our staff undergoes annual privacy and security training, and we conduct internal audits to ensure ongoing compliance. However, no system is 100% secure.

11. Breach Notification

In the event of a data breach, we will notify affected individuals via email and website notice within 7 business days. For users under GDPR, we will also notify the appropriate supervisory authority within 72 hours of becoming aware of the breach.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with a new effective date. Where appropriate, we will notify you by email or in-application notice.

13. Contact Us

If you are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.