At HRD Software, we assist all customers on a first-come first-served basis - regardless if by phone, email, online ticket, social media, or voicemail. For this reason, the support queue would have to be completely empty for an agent to answer your call. Here are the methods available to obtain support.
For all these contact methods, it's very likely you will initially receive an email response that either has the answer to your question or either (a) asks for some additional information or (b) asks to schedule time with you when it's convenient for us to call you back. If the staff member believes they have answered your question, they will close the service request at the same time they provide the answer. If this doesn't answer or satisfy the request - no problem. A reply to that service request will automatically reopen the support request and you do not lose your place in queue.
Software Activation Keys:
If you are a customer and need your software activation key, please try this before contacting the support team. It will save you time. Go to https://keyretrieval.hamradiodeluxe.com and use the email address associated with your purchase to retrieve your key and have it emailed to you. In the unlikely event that your key is not found, then contact the sales team at firstname.lastname@example.org and they will get one generated for you and send it back to you via email. When you get your key, please copy (Ctrl-C) the key from the email and paste (Ctrl-V) it into the software. (The system doesn't generate invalid keys. If you get an error, it wasn't entered correctly.)
Ham Radio Deluxe dealer inquiries should contact the Sales Support team.
Sales Support Hours (pre-sales questions and bulk sales):
Monday - Friday 8am to 6pm EST U.S.A.
Technical Support Hours:
Monday - Friday 9 am to 6pm EST U.S.A.
Technical Support only provided through an initial contact at https://Support.HamRadioDeluxe.com
NOTE: Our phones are closed during Hamfests and US Government Holidays.
HRD Software, LLC.
4261 East University Dr., Suite 30-183
Prosper, TX 75078
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