The HRD Software sales team can be reached via phone throughout the day.
**KEYS: If you are a customer and need your software activation key, please try this before contacting the support team. It will save you time. Go to https://keyretrieval.hamradiodeluxe.com and use the email address associated with your purchase to retrieve your key and have it emailed to you. In the unlikely event that your key is not found, then contact the sales team at firstname.lastname@example.org and they will get one generated for you and send it back to you via email. When you get your key, please copy (Ctrl-C) the key from the email and paste (Ctrl-V) it into the software. (The system doesn't generate invalid keys. If you get an error, it wasn't entered correctly.)
Technical Support - Clients who are within a current Software Maintenance and Support period can obtain technical support by first opening a support request online at https://support.hamradiodeluxe.com. A support technical will attempt to answer your question and - when necessary - will arrange to call you at a time that is at your convenience.
If you leave us a voicemail message, please include your name, callsign, phone number, and a brief description of the reason for your call. We'll call you back at our earliest convenience.
Ham Radio Deluxe dealer inquiries should contact the Sales Support team.
Sales Support Hours (pre-sales questions and bulk sales):
Monday - Friday 8am to 6pm EST U.S.A.
Technical Support Hours:
Monday - Friday 9 am to 6pm EST U.S.A.
Technical Support only provided through an initial contact at https://Support.HamRadioDeluxe.com
NOTE: Our phones are closed during Hamfests and US Government Holidays.
HRD Software, LLC.
4261 East University Dr., Suite 30-183
Prosper, TX 75078
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