Refund Policy – All Sales Are Final (Except in Limited Cases)

Revision Date: January 1, 2024

Thank you for choosing HRD Software LLC for your software needs. This policy outlines the terms and conditions governing the sale of our software products and services. By making a purchase from us, you agree to the terms described below.

1. All Sales Are Final

All sales of software products and services offered by HRD Software LLC are considered final. Once a purchase is made, no refunds or exchanges will be provided unless explicitly stated otherwise in a separate agreement or required by applicable law.

2. Product Description

We strive to provide accurate and detailed product descriptions on our website and in our marketing materials. Before purchasing, please review the software’s features and system requirements to ensure it is compatible and suitable for your needs.

3. Free Trial Version

We offer a free 30-day trial version of Ham Radio Deluxe. This trial allows you to evaluate the product’s features and compatibility with your system risk-free. We strongly encourage all customers to take advantage of the trial before making a purchase.

4. Technical Support

If you encounter technical issues or require assistance, our customer support team is available to help. You can reach us through our support site at https://support.hamradiodeluxe.com.

When a technical issue is the basis for a refund request, a technical support representative must be given the opportunity to diagnose and attempt to resolve the issue. However, technical support does not guarantee a refund or exchange.

5. Unauthorized Use

Unauthorized use, distribution, or sharing of our software is strictly prohibited. Violations may result in license termination and legal action.

6. Exceptional Circumstances

In rare cases, HRD Software LLC may consider exceptions to this policy. Examples include:

• A customer unintentionally purchasing a renewal without having a prior license.
• Duplicate transactions or billing errors.

Requests for exceptions must be made within 7 days of purchase and include supporting documentation. Exceptions are evaluated on a case-by-case basis and are not guaranteed.

7. Governing Law

This policy is governed by the laws of the State of Texas. Any disputes or legal actions will be subject to the exclusive jurisdiction of the courts in the State of Texas.

8. Consumer Protection Disclaimer

This policy does not limit any rights you may have under applicable consumer protection laws that cannot be waived by contract. If you are a customer in a jurisdiction with such protections (e.g., EU or UK), those rights still apply.

9. Changes to This Policy

HRD Software LLC reserves the right to update or modify this policy at any time. Changes take effect upon posting on our website. We encourage you to review this policy periodically.

By making a purchase from HRD Software LLC, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. If you do not agree with these terms, please do not proceed with your purchase.

If you have questions or concerns about this policy, please contact us through our support site: https://support.hamradiodeluxe.com.

We appreciate your business and your trust in Ham Radio Deluxe.